Privacy Policy

Privacy Policy

Last updated: 10th July 2025

This Privacy Policy explains how I, Amy Mayhew, collect, use, and protect your personal information when you use this website or contact me for counselling services.

1. Who I Am

I am a Level 5 qualified person-centred counsellor offering online counselling services within the UK. I am the data controller for any personal information you provide.

2. What Information I Collect

I may collect and process the following personal data:

Name and contact details (e.g., email address)

Information you provide when you contact me (e.g., through email or enquiry forms)

Brief notes if you become a client (used solely for the purpose of counselling)

3. How I Use Your Information

Your data is used to:

Respond to enquiries

Arrange and manage counselling sessions

Provide ongoing therapeutic support

Comply with legal and ethical obligations

4. How Your Information is Stored

All personal information is stored securely, whether electronically (using encrypted devices and password protection) or in written form (kept in locked storage). I take all reasonable steps to protect your data.

5. Confidentiality

As a counsellor, I am bound by professional ethical guidelines to keep our sessions confidential. Information may only be shared in the following exceptional circumstances:

Where you give clear consent

If there is risk of serious harm to yourself or others

Where I am legally required to do so (e.g., court order, terrorism, or safeguarding)

6. Your Rights

Under the UK GDPR, you have the right to:

Access the personal information I hold about you

Request corrections or updates to your data

Request that your data be deleted (within legal and ethical limits)

Withdraw consent to use your data

Lodge a complaint with the ICO (Information Commissioner’s Office)

More information can be found at https://ico.org.uk

7. Third-Party Services

This website may use third-party tools (such as analytics or web hosting) that collect anonymous usage data. No personally identifiable information is shared without your consent.

8. Cookies

This website may use cookies to improve your browsing experience. You can choose to disable cookies in your browser settings.

9. Contact

If you have any questions or concerns about this policy or how your data is handled, please contact me directly via the details on the Contact Me page.